Contract and SLA governance
Every provider contract has service levels, rates and penalties. HalaBag holds them as configuration and measures every case against them, so the airline pays for what was delivered and the provider is judged on what it did.
Commercial terms and service levels monitored against actual performance
How it works with your airline
Where the case starts, where HalaBag sits, and what your team sees.
- Operational today
Service levels, rates and penalties per contract; SLA clocks; exceptions; scorecards.
- Practical route before the integration
Contract terms entered at set-up.
- Requires further integration
Automatic penalty posting without approval.
- Provider scorecards
- Regulatory metrics
- Audit trail
- Pay for measured performance
- Disputes replaced by evidence
- Regulatory exposure visible
- Contracts enforced by the system
Why this matters
Contracts sit in drawers. Performance is reported by the provider, disputed by the airline, and settled by negotiation. Nobody can say, per station and per month, whether the SLA was met.
How it works, in six steps
- 1Contract configuration. Service levels, cut-offs, rates, surcharges and penalties per provider, lane and product.
- 2Measurement per case. Each case carries its SLA clock; performance is recorded from custody events, not from reports.
- 3Exceptions and escalation. Breaches and near-breaches raise exceptions with escalation rules.
- 4Settlement. Invoices and statements calculated from measured performance, including penalties and credits.
Capabilities
- Provider scorecards. Shared with the provider, so the conversation is about the same numbers.
- Regulatory metrics. Day-one delivery and other regulator-relevant measures reported by station.
- Audit trail. Every measurement traceable to the custody event behind it.
Related integrations
Aramex
LiveIntegrated logistics provider for allocation, status and proof, with rate calculation and international reach.
SPL (Saudi Post Logistics)
LiveIntegrated national logistics provider for domestic allocation, status and proof.
Saaml
LiveIntegrated last-mile and city logistics provider for allocation, dispatch, status and proof.
ERP and ZATCA-compliant invoicing
LiveFinancial closure: invoices, credit notes and payment matching for every case.
Status labels are reviewed monthly. In progress and planned are not delivered. Integrations
Frequently asked questions
See the platform on your own baggage cases
A 45-minute working session with our solutions team: your stations, your providers, your source systems. No slides.