Run baggage resolution for every airline customer on one system, with evidence each of them can audit
You resolve mishandled bags for several airlines, each with its own rules, providers and reporting. HalaBag gives you one operating system with a tenancy per airline: custody, provider coordination, SLA reporting and reconciliation built in.
Buyer: Operations Director, Commercial Director
The handler's problem
Several airlines, several processes
Every airline customer wants its own workflow, its own evidence and its own report, and expects you to absorb the difference.
Custody is your liability
From the moment the bag leaves the belt, loss or delay sits with whoever had custody. Without a confirmed hand-off chain, that is you by default.
Provider coordination by phone
Couriers and 3PLs are dispatched and chased manually, so performance is unmeasured and cost is reconciled after the fact.
Reconciliation eats margin
Matching what was done to what can be billed, per airline, per case, is slow and disputed.
What HalaBag gives a handler
Workflow per airline customer
Each airline's products, cut-offs, documents and steps configured as its own tenancy on your platform. One team, one console, many customers.
Custody and reconciliation
Timestamped, geolocated hand-offs with photo and signature. Cost and charge captured on each case and reconciled against provider statements.
Provider coordination
Allocation to your own fleet or to integrated 3PLs on measured performance, with SLA countdowns and exception queues.
Distribution of your own services
List your ground services on the platform and let airlines, travel platforms and operators order them through one integration.
- One system for all airline customers
- Custody evidenced, liability bounded
- Provider performance measured
- Faster, undisputed billing
Proof
Multi-tenant in production
The platform runs airline tenancies side by side today, each with its own rules, providers and reporting.
Integrated 3PLs
Aramex, SPL and Saaml integrated for allocation, status and proof, available to every tenant.
Related solutions
Mishandled and delayed baggage
AHL and OHD recovery and delivery, governed end to end
Left-behind baggage
Operational recovery for bags that missed the flight
Warehouse and lost-property management
Platform and per-item processing for held baggage and items
3PL aggregation
Allocation, SLA monitoring and performance management across providers
White-label solution
Operate the platform under your own brand
Contract and SLA governance
Commercial terms and service levels monitored against actual performance
Frequently asked questions
See a multi-airline deployment
We will walk through a handler tenancy serving several airlines: workflows, custody, SLA reporting and billing.