Built to be relied on: support, continuity, data protection and exit
An airline or handler builds an operational process around HalaBag. These are the arrangements that make that reasonable, summarised here and detailed in the evaluation pack.
Support and escalation
Named operational contacts, a support desk during operating hours with on-call cover for live operations, and a written escalation path from station team to management. Response and resolution targets are set per agreement.
Hosting and availability
Cloud hosting with redundancy across availability zones, monitored around the clock, with an availability commitment and service credits set in the agreement. Status is reported to customers during incidents.
Data protection
Passenger and operational data is processed under the Saudi Personal Data Protection Law and the customer's own data-processing terms. Role-based access, audit logs, encryption in transit and at rest, and per-tenant isolation. Data residency options are agreed per deployment.
Backup and recovery
Encrypted backups with defined recovery point and recovery time objectives, tested restores, and a documented incident response procedure.
Business continuity
Documented continuity arrangements for the platform and, for managed services, for the operation: provider failover, manual operating procedures for the station, and the ability to continue on the handler's own console if an integration is unavailable.
Access to your data if a service ends
Customers retain ownership of their data. On termination the data is exported in standard formats within an agreed period and then deleted, with confirmation.
Security practice
Secure development practices, dependency and vulnerability management, access reviews, and third-party assessment on request. Certifications pursued are listed in the evaluation pack.
Evaluation pack
Operations, finance, IT and procurement each need different material. The pack includes the security and data-protection summary, the integration overview, the commercial-model note, the deployment pathway and the reference contacts available under permission.