HalaBag
Manage recovery

Lost property return

Items found on aircraft and in terminals are matched, held and returned to their owners through the same orchestration used for bags, including flows raised through SITA-connected tracing.

Source-system-connected return of items left on board and in terminals

Plan a deployment

How it works with your airline

Where the case starts, where HalaBag sits, and what your team sees.

  • Operational today

    Item intake, matching, passenger claim and payment, return with proof.

  • Practical route before the integration

    Items logged by station staff or from the lost-property mailbox.

  • Requires further integration

    Return flows raised from WorldTracer.

  • SITA-connected flows
  • Holding periods and disposition
  • Per-item fees
  • Items returned with proof
  • Passenger self-service claims
  • Holding stock visible
  • Fees recovered
Why this matters

Lost property is handled on paper and email, held in cupboards, and returned inconsistently. The passenger has no status, the airline has no evidence, and items age out unrecorded.

How it works, in six steps
  1. 1Item intake. Found items are logged with photos, flight, seat or location and stored against a case.
  2. 2Matching and claim. Passenger claims are matched against held items; ownership verified; consent and return address captured.
  3. 3Return and closure. The item is allocated to a provider for return with custody and proof, and any fee is charged and closed.
Capabilities
  • SITA-connected flows. Where the tracing file exists, the return runs from it and writes back.
  • Holding periods and disposition. Ageing, retention rules and disposition tracked per item.
  • Per-item fees. Return charges and storage fees captured and invoiced to the passenger or the airline.

Related integrations

  • SITA WorldTracer

    In progress

    The source system for mishandled-baggage files. HalaBag receives the case and writes status back.

  • Aramex

    Live

    Integrated logistics provider for allocation, status and proof, with rate calculation and international reach.

  • SPL (Saudi Post Logistics)

    Live

    Integrated national logistics provider for domestic allocation, status and proof.

Status labels are reviewed monthly. In progress and planned are not delivered. Integrations

Frequently asked questions

Yes. A branded claim page lets them describe the item, verify ownership and pay any return fee.

See the platform on your own baggage cases

A 45-minute working session with our solutions team: your stations, your providers, your source systems. No slides.

Request a demo