Lost property return
Items found on aircraft and in terminals are matched, held and returned to their owners through the same orchestration used for bags, including flows raised through SITA-connected tracing.
Source-system-connected return of items left on board and in terminals
How it works with your airline
Where the case starts, where HalaBag sits, and what your team sees.
The problem
Lost property is handled on paper and email, held in cupboards, and returned inconsistently. The passenger has no status, the airline has no evidence, and items age out unrecorded.
How it works
- 1
Item intake
Found items are logged with photos, flight, seat or location and stored against a case.
- 2
Matching and claim
Passenger claims are matched against held items; ownership verified; consent and return address captured.
- 3
Return and closure
The item is allocated to a provider for return with custody and proof, and any fee is charged and closed.
Capabilities
SITA-connected flows
Where the tracing file exists, the return runs from it and writes back.
Holding periods and disposition
Ageing, retention rules and disposition tracked per item.
Per-item fees
Return charges and storage fees captured and invoiced to the passenger or the airline.
Outcomes
- Items returned with proof
- Passenger self-service claims
- Holding stock visible
- Fees recovered
Related integrations
SITA WorldTracer
In progressThe source system for mishandled-baggage files. HalaBag receives the case and writes status back.
Aramex
LiveIntegrated logistics provider for allocation, status and proof, with rate calculation and international reach.
SPL (Saudi Post Logistics)
LiveIntegrated national logistics provider for domestic allocation, status and proof.
Status labels are reviewed monthly. In progress and planned are not delivered. Integrations
Frequently asked questions
See the platform on your own baggage cases
A 45-minute working session with our solutions team: your stations, your providers, your source systems. No slides.