Take control of every mishandled bag, at every station, across every provider
Your tracing system knows a bag has gone wrong. HalaBag runs what happens next: allocation, custody, passenger communication, proof, SLA and cost, on one record you can see from head office.
Buyer: CEO, COO, CCO, Head of Ground Operations, Head of Customer Experience
Why this escalates to the executive floor
Each bag costs more than it used to
SITA puts the cost of a mishandled bag at US$260 (US$280 in the Middle East), and about 70% of it sits in recovery, rerouting and delivery. Fewer bags go wrong; each one costs more.
No control across handlers and 3PLs
At each outstation the local handler resolves the case on its own process, with whatever visibility it chooses to send back. You pay for outcomes you cannot see.
Manual coordination
Phone calls, spreadsheets and WhatsApp groups hold the operation together. It works until volume spikes, and then it reaches the CEO.
The regulator prices delay in cash
In Saudi Arabia the first day of baggage delay costs SAR 740 in compensation, and complaint-resolution rates are published monthly by airline.
What HalaBag gives an airline
Baggage recovery as a governed process
AHL and OHD cases flow from WorldTracer into a workflow you configure, allocated to the best-performing provider on that lane, with the passenger kept informed under your brand.
Control across providers
One view across handlers and 3PLs at every station: who has the bag, since when, against which SLA, at what cost.
SLA visibility
Contracted service levels monitored against actual performance per provider and per station, with exceptions raised before they become complaints.
Less manual coordination
Allocation, hand-offs, passenger messages and proof are system-driven. Your teams manage exceptions, not spreadsheets.
Ancillary revenue
Off-airport services sold inside your booking flow through one API, fulfilled by the same provider network and settled on the same platform.
- Fewer bags escalate
- Lower cost per resolved case
- Same-day delivery measured, not assumed
- Compensation exposure reduced
- New ancillary lines
Proof
Saudia and flynas
HalaBag is the technical partner for the Hajj-without-a-bag initiatives with Saudia and flynas, and runs lost item and mishandled baggage operations across seven airports.
Hajj 2026
Approximately 1.2 million bags handled across 7 airports, with 400,000+ pilgrims covered through Saudia's network.
Integrated network
Aramex, SPL and Saaml integrated live for allocation, status and proof, with international reach through Aramex's network.
Related solutions
Mishandled and delayed baggage
AHL and OHD recovery and delivery, governed end to end
Left-behind baggage
Operational recovery for bags that missed the flight
Lost property return
Source-system-connected return of items left on board and in terminals
Hajj and Umrah baggage technology
Group and pilgrim baggage at national scale
Off-airport services
Home check-in, leave luggage and door-to-door, as governed products
Contract and SLA governance
Commercial terms and service levels monitored against actual performance
Frequently asked questions
See your own stations on the platform
Bring one station and one product. We will show the case flow, the providers available and the ROI on your numbers.