Warehouse and lost-property management
Unclaimed bags, held items and lost property accumulate at stations and in warehouses. HalaBag manages them at item level: intake, storage location, ageing, claims, disposition and return, with a per-item processing model that makes the cost visible and recoverable.
Platform and per-item processing for held baggage and items
How it works with your airline
Where the case starts, where HalaBag sits, and what your team sees.
The problem
Held baggage and lost property sit in rooms and warehouses with no item-level record. Retention rules are applied inconsistently, claims are slow, and disposition is undocumented. The cost is real and nobody invoices it.
How it works
- 1
Item intake
Each bag or item is logged with photos, identifiers, source case and storage location.
- 2
Ageing and rules
Retention periods, notification steps and disposition rules run per item and per airline.
- 3
Claim and return
Matched claims trigger a return case with custody and proof, and any fees.
- 4
Disposition
Expired items are dispositioned under the configured rule with a documented record.
Capabilities
Bonded and non-bonded
Storage in airport, handler or 3PL facilities, including bonded zones, with location tracking.
Per-item fees
Processing and storage fees captured per item and invoiced to the airline or passenger.
Airline reporting
Each airline sees its held items, ageing and disposition history.
Outcomes
- Item-level control of held stock
- Retention rules enforced
- Faster claims
- Storage and processing cost recovered
Related integrations
SITA WorldTracer
In progressThe source system for mishandled-baggage files. HalaBag receives the case and writes status back.
Aramex
LiveIntegrated logistics provider for allocation, status and proof, with rate calculation and international reach.
SPL (Saudi Post Logistics)
LiveIntegrated national logistics provider for domestic allocation, status and proof.
Status labels are reviewed monthly. In progress and planned are not delivered. Integrations
Frequently asked questions
See the platform on your own baggage cases
A 45-minute working session with our solutions team: your stations, your providers, your source systems. No slides.