HalaBag
Platform

The orchestration layer above your existing systems

Airlines, airports and handlers already run mature systems for check-in, sortation, tracing and, in many cases, delivery ordering. HalaBag sits alongside them and adds what becomes hard with several providers and stations: coordination across providers, a configurable workflow per airline and station, shared operational visibility, provider performance management and financial reconciliation, with every hand-off and message on one record.

Where it sits

Source systems
  • SITA WorldTracer
  • Airline DCS / PSS
  • Handler desks
  • Booking platforms
HalaBag orchestration layer
  • Case intake
  • Workflow
  • Allocation
  • Chain of custody
  • Passenger comms
  • SLA governance
  • Financial closure
Execution network
  • Ground handlers
  • 3PLs
  • Baggage operators
  • Warehouses

Source systems

SITA WorldTracer, airline DCS and PSS, airport BHS, handler desks, lost-property counters, partner booking flows

Raise the case. Remain the system of record for the bag's identity and tracing file.

HalaBag orchestration layer

Case intake, workflow engine, allocation, custody, passenger communication, SLA governance, financial closure

Executes the case end to end and returns status to the source system and the passenger.

Execution network

Ground handlers, 3PLs, baggage operators, airport warehouses, station teams

Perform the physical work under HalaBag's allocation, evidence and SLA measurement.

The life of a case

  1. 01

    Intake

    A case arrives from WorldTracer, a DCS event, a handler, a counter or an API. HalaBag validates it, attaches the passenger and the station, and opens one record.

  2. 02

    Workflow

    The configured workflow for that airline, station and product applies: consent, address confirmation, screening, cut-offs, documentation.

  3. 03

    Allocation

    The case is offered to the providers who cover the lane, ranked on cost and measured SLA performance. Manual override stays available, and is logged.

  4. 04

    Custody

    Every hand-off is confirmed by the receiving party with time, location and evidence. The chain of custody is complete or the case is flagged.

  5. 05

    Passenger

    Status, ETA, delivery windows and proof go to the passenger in their language under your brand, by the channels you allow.

  6. 06

    Closure

    Provider cost, airline charge and any passenger fee are captured on the case, reconciled and invoiced. The record is closed and reportable.

Capabilities

Multi-tenant by design
Each airline, handler or operator sees its own cases, providers, rules and reports. A handler serving five airlines runs one system with five tenancies.
Configurable workflows
Products, stations, cut-offs, documents and steps are configuration, not code. Turning a station on for a new product is an operational task once local collection, release and hand-over arrangements are agreed.
Provider scorecards
On-time rate, proof completeness, exceptions and cost per case, per provider and per lane, feeding allocation automatically.
Chain of custody
Timestamped, geolocated hand-offs with photo and signature evidence, exportable for claims and audits.
Passenger communication
Templated, bilingual, brand-controlled messages across SMS, WhatsApp Business, email and tracking pages.
Financial closure
Cost, charge and fee on every case. Invoices and credit notes issued to ZATCA requirements in Saudi Arabia, with reconciliation against provider statements.
APIs and webhooks
Create cases, receive status, push proof and pull reports from your own systems. One integration surface for airlines, platforms and providers.
Operational control
Live station views, exception queues, SLA countdowns and escalation rules for operations teams.
Illustration of the Chain-of-custody timeline view, with demonstration data.
Illustration of the Proof of handover and delivery view, with demonstration data.
Illustration of the Passenger communication flow view, with demonstration data.
Illustration of the Reporting and financial closure view, with demonstration data.
Illustration of the Field operations mobile app view, with demonstration data.

What HalaBag is not

Not a tracing system
WorldTracer remains the system of record for the tracing file and already offers recovery and delivery ordering. HalaBag reads the file, adds multi-provider coordination, workflow, visibility, performance management and reconciliation, and writes status back.
Not a baggage handling system
HalaBag does not sort or screen bags. It orchestrates what happens once a case exists.
Not a courier
Physical movement is performed by integrated handlers, 3PLs and operators. HalaBag allocates, measures and settles that work.

Deployment

Standard implementation
Tenant setup, station configuration, source-system connection, provider onboarding and go-live checks follow a repeatable model. New stations are configuration.
Hosting and data
Cloud-hosted with data residency options. Role-based access, audit logs and per-tenant isolation.
Languages
Operations consoles and passenger channels in Arabic and English, with further languages on request.

How it is bought

Platform licence
A recurring fee scaled to operational size. This is software.
Per-case platform fee
A usage fee per case or item processed through the platform. This is software.
Technology-enabled orchestration
Where HalaBag also coordinates the operation on your behalf within an agreed scope, that is a managed service and priced as one. Fulfilment charges and partner commercial arrangements are defined separately.
Distribution
Where partner services are sold through the platform, HalaBag earns a distribution margin. Described as such.
How fees are agreed
Platform, usage and managed-service fees are agreed around the deployment scope. Fulfilment charges and partner commercial arrangements are defined separately. Each model states who manages providers, handles exceptions, supports passengers and owns the customer relationship; see the deployment pathway.

See the platform on your own baggage cases

A 45-minute working session with our solutions team: your stations, your providers, your source systems. No slides.

Request a demo