Hajj and Umrah baggage technology
The technology behind Hajj-without-a-bag initiatives with Saudia and flynas: pilgrims travel without their bags from collection points through airport processing to hotel delivery, with custody confirmed at every hand-off, across airlines, airports, handlers and providers. HalaBag is the airlines' technical partner; the Ministry of Hajj and Umrah's own systems remain the programme's.
Group and pilgrim baggage at national scale
How it works with your airline
Where the case starts, where HalaBag sits, and what your team sees.
- Operational today
Full programme workflow as operated in 2026: intake, collection, acceptance, hand-offs, hotel delivery, reporting.
- Practical route before the integration
Group data imported from airline and operator files.
- Requires further integration
Direct integration with more airline group systems.
- Peak-scale allocation
- Group-level control
- Multi-stakeholder views
- Bilingual passenger communication
- ~1.2M bags orchestrated in 2026
- 7 airports live at once
- Custody confirmed at every hand-off
- Programme-level reporting
Why this matters
Pilgrimage baggage is the most demanding baggage operation in the world: millions of bags, weeks of peak, group movements, multiple airlines and airports, government stakeholders and hotels. It cannot run on spreadsheets and it cannot be built the week before.
How it works, in six steps
- 1Group and pilgrim intake. Bookings arrive from airlines, group operators and platforms with pilgrim, group and hotel data.
- 2Collection and acceptance. Bags are collected at hotels, camps and city points, screened and accepted into the airline's workflow within cut-offs.
- 3Airport processing. Hand-offs to handlers confirmed; bags tracked through departure, transit and arrival.
- 4Hotel delivery. At the destination the case allocates to providers for delivery to Makkah and Madinah hotels within the programme SLA.
- 5Programme reporting. Volumes, SLA status and exceptions reported to airlines, operators and the programme authority.
Capabilities
- Peak-scale allocation. Thousands of cases per hour allocated across providers on capacity and performance.
- Group-level control. Groups, districts and hotels managed as units, with pilgrim-level custody.
- Multi-stakeholder views. Airline, handler, provider, hotel and programme roles each see what they need.
- Bilingual passenger communication. Arabic and English updates to pilgrims and group leaders.
Related integrations
Aramex
LiveIntegrated logistics provider for allocation, status and proof, with rate calculation and international reach.
SPL (Saudi Post Logistics)
LiveIntegrated national logistics provider for domestic allocation, status and proof.
Saaml
LiveIntegrated last-mile and city logistics provider for allocation, dispatch, status and proof.
Airline DCS and PSS
In progressDeparture-control and passenger-service events that raise cases and confirm acceptance.
Booking and travel platforms
In progressOff-airport and group baggage orders from OTAs, corporate travel platforms and aggregators.
Status labels are reviewed monthly. In progress and planned are not delivered. Integrations
Frequently asked questions
See the platform on your own baggage cases
A 45-minute working session with our solutions team: your stations, your providers, your source systems. No slides.