One platform to manage baggage recovery and sell off-airport services.
Coordinate handlers and providers, keep passengers informed, control service levels and cost.
- More ancillary revenue
- Lower recovery cost
- Case receivedAHL from WorldTracer, SV 1234, JED
- 3PL allocatedAramex, ranked on performance and quote
- Custody trackedHandler → Aramex, photo and signature
- SLA measuredDelivered 12:52, inside the day-one window
Proven with Saudi carriers, year-round and at Hajj scale
Technical partner to Saudia and flynas for Hajj-without-a-bag. Lost item and mishandled baggage operations at seven airports.
Counting basis: one count per bag per handled journey leg; inbound and outbound separately. Programme reach is reported separately from handled volume.
- Ministry of Hajj and Umrah programme
Two customer needs, four products
Most airlines start with recovery. Off-airport services add revenue on the same platform.
Manage recovery
One case, start to finish, including the part that goes wrong
Demonstration data. Real screens and capabilities.
- 08:12Case received
AHL file for SV 1234 arrives from WorldTracer, the handler console or a file feed.
- 08:14Passenger confirms address
Bilingual WhatsApp under your brand.
- 08:20Provider allocated
Aramex wins on on-time rate and quote. Override is logged.
- 09:05Custody confirmed
Handler hands over. Photo, signature, time, place.
- 11:41Address not found
Driver flags it. Station queue alerted. Passenger sends a landmark. Window re-promised.
- 12:52Delivered and proven
Photo and signature. Status back to WorldTracer. Passenger told.
- Month endReconciled and invoiced
Cost, charge and SLA result on the statement.
What HalaBag adds to the systems you already run
- SITA WorldTracer
- Airline DCS / PSS
- Handler desks
- Booking platforms
- Case intake
- Workflow
- Allocation
- Chain of custody
- Passenger comms
- SLA governance
- Financial closure
- Ground handlers
- 3PLs
- Baggage operators
- Warehouses
HalaBag does not replace WorldTracer, your DCS or your baggage handling system. It connects to them, or starts from a handler console or file feed, and runs the case from there.
What is a mishandled bag costing you?
Your volumes, SITA's benchmarks, your assumptions. Full report after you tell us where to send it.
- Fewer mishandled bags.
- Lower handling costs.
- Stronger margins.
- Happier passengers.
From a first station to the network
Scope one product at one station, agree the measures, run, then expand on results. Rules, templates and integrations carry over; local inputs are established per station.
Built to be relied on
Support and escalation, hosting and availability, PDPL-aligned data protection, continuity arrangements and data return on exit, summarised for operations, IT and procurement.
The right next conversation
Pick the route that matches your organisation.
Travel platforms and distributors
Review coverage, integration readiness and commercial terms.
Logistics and baggage operators
License the technology or join the fulfilment network.